Support agent
Answers customers kindly, day and night, and hands the tricky ones to you.
Hi! Can I still return the blue mug? It’s a bit too small.
Checked order #5120 · delivered 9 days ago
Checked policy · 30-day returns
Of course, Ana. I’ve emailed you a free return label. Drop it at any post office.
60–75%
of tickets answered end to end
From $1,500 / month
plus $2,000 one-time onboarding
What it handles
The jobs it takes off your plate. Tap one to watch how it gets done, step by step.
Hands to a person when
These always wait for someone on your team. You set the limits; it never guesses.
Refund over $50
Waits for Rosa. Nothing sends until they say OK.
Unhappy customer
Waits for Sam. Nothing sends until they say OK.
Anything legal
Waits for Rosa. Nothing sends until they say OK.
Works inside your tools
It signs in to the tools you already use. Each card shows what it does there and, in green, exactly what it’s allowed to do. Nothing more.
Connected
Gmail
Reads new customer emails and replies in your voice.
Allowed to
Read · Draft · Send
Connected
Zendesk
Tags tickets, answers them and closes the solved ones.
Allowed to
Read · Reply · Close
Connected
Shopify
Looks up orders and tracking, and refunds under your limit.
Allowed to
Read orders · Refund up to $50
Connected
Slack
Asks your team in #support before anything risky.
Allowed to
Post · Wait for OK
Teams using it
Teams who started with the support agent, and what changed for them.
