Event inquiries answered while the team runs the floor
Kettle & Co. is a restaurant with a private dining room. Event requests arrived during service, so they switched on them a sales agent that knows the menus and the calendar.
Kettle & Co.
Restaurant
Sales agent
Live since July 2025
The problem
Event requests came in on Friday nights, the busiest hours of the week, and waited until Monday.
Inbox
Before the agent
Jess M.
Room for 30 on Dec 12?
Alan R.
Set menu prices?
Kara T.
Vegan options for 12?
Ben S.
Buyout for 80 people
Needs a person
Ivy L.
Birthday dinner Sat?
Corp HR
Holiday party quote
Needs a person
Ana P.
Can we bring a cake?
+ dozens more like these
Requests waited all weekend
By Monday, half the groups had booked elsewhere.
The same three questions
Dates, menus and deposit, every single time.
No deposits, no holds
Dates were held on a promise and sometimes double booked.
How it runs
One sales agent with the room calendar, menus and deposit link. Here's how it handles a request.
Before and after
Three parts of the week, side by side: how they ran before the agent, and how they run now.
In the owner’s words
What the owner told us a few months in, with the two numbers that changed most.
Jess Moreno
Events manager, Kettle & Co.
“We used to lose Friday inquiries to whoever replied first. Now every request gets a menu and a deposit link before the main course goes out.”
4 min
to send dates, menus and a deposit link
+38%
more private events booked
Next story
Another small team, another week that got lighter.
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Repairs booked, parts ordered, customers updated
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