Repairs booked, parts ordered, customers updated
Northwind is a repair shop with two mechanics and a long waiting list. They switched on all three agents so the mechanics could stay at the bench.
Northwind Bikes
Bike shop
Three agents
Live since May 2025
The problem
The mechanics answered the phone, ordered parts and texted customers, all between repairs.
Inbox
Before the agent
Luca B.
Is my bike ready?
Grace W.
Book a tune-up Saturday?
Supplier
Brake pads back-ordered
Needs a person
Kai S.
Price for a wheel true?
Nina L.
Frame cracked after a fall
Needs a person
Ollie P.
Can you fit fenders?
Jo D.
Pick up after 6?
+ dozens more like these
Phones interrupted repairs
Every call meant putting down a wrench.
Parts were ordered late
Orders went out at the end of the day, if someone remembered.
Customers kept asking
“Is my bike ready?” came in a dozen times a day.
How it runs
Three agents working from one log. Here's how a repair moves through the shop.
Before and after
Three parts of the week, side by side: how they ran before the agent, and how they run now.
In the owner’s words
What the owner told us a few months in, with the two numbers that changed most.
Sven Olsen
Owner, Northwind Bikes
“My mechanics fix bikes now instead of answering phones. Customers get a text when their bike is ready, and the parts are already on order.”
3
agents in one shared log
18 hrs
back each week
Next story
Another small team, another week that got lighter.
Kettle & Co.
· Sales agent
Event inquiries answered while the team runs the floor
Private dining requests get dates, menus and a deposit link within four minutes, even on a busy Friday.